Market Employees Experience the Effect of Customer Hostility on Mental Health

By Brian Mayer, University of Arizona; Melissa A. Barnett, University of Arizona; Mona Arora, University of Arizona, and Sabrina V. Helmet, University of Arizona With the holiday season here, consumers are understandably desperate for a “normal” holiday season. For many, that includes big family dinners and Black Friday shopping sprees. From the early days of …